Room rates at the Kimberley Croc Motel are considered in line with the style of room you have booked and the individual room’s features. To get the best value for money book DIRECTLY with us so we can discuss your holiday and accommodation needs.
Government Requirements/Covid 19
1.1 if the customer contracts COVID 19 ( or any other pandemic virus or disease) within 48 hours of the scheduled departure date, or is instructed self-isolate by the applicable Government or other authorising body or other persons, the customer must notify the Company in writing in. In such circumstances, the customer ( and any other guest cancelling as part of the booking) will not be able to and will not be granted permission to undertake or participate in the booking. The Company, in it’s sole discretion, may offer to the customer a transfer of the product to an alternative date ( subject to availability). The Company reserves the right to request supporting evidence of any contraction of COVID 19 or instruction to self isolate.
1.2 Where the Customer presents with an elevated temperature or other symptoms of COVID-19 or any other communicable disease or virus (whether you are aware of the condition or not), the Company may in its absolute discretion:
(a) request that the Customer wears a face mask or other protective equipment.
(b) request that the Customer undertakes a Rapid Antigen Test; and or
(c) request that the Customer concludes their booking and leaves the premises at the earliest possible and safest opportunity
1.3 Where clauses 1.2(a) and (c) apply, the booking will be deemed to have been cancelled by the Customer and the Company’s usual cancellation policy applies. All costs incurred by the Customer and or Company as a consequence will be at the Customer’s own expense. The customer shall not be in not be entitled to any refund of monies paid by the Customer to the Company under these circumstances.
1.4 The Customer shall comply with all vaccination and or testing requirements and or directions by:
(a) the applicable Government (Federal or State).
(b) health authority or other authorising body.
(c) the Company; or
(d) any third-party provider,
in relation to COVID-19 (or any other disease or virus), for entry to the location of the product or to use or participate in the product.
1.5 The Customer will be required to be fully vaccinated from 01 Feb 2022. Proof of vaccination will be required Upon check – in and at the time of booking. Where there is any inconsistency between the date specified in this clause for vaccination and any requirement or direction issued by the applicable Government (Federal or State), health authority or other authorising body, any such requirement or
1.6 Where the Customer:
(a) is unable to meet any requirement (including where the applicable Government, health authority or other authorising body requirement is introduced subsequent to the booking;
(b) cancels the booking; or
(c) is unable to access the location of the product, as a result of a requirement referred to in clause 1.4 & 1.5 above the customer shall forfeit all monies paid to the company.
1.7 Where the Customer does not comply with any requirement referred to in clauses 1.6 and 1.7 above, the Company reserves the right to decline the booking, cancel the booking or refuse the Customer’s participation in the product at the Company’s absolute discretion and the Customer’s cost.
1.8 Where the Customer is unable to utilise or participate in the product, or any part thereof, due to COVID-19 (or any other pandemic) border closures and or travel restrictions imposed by the applicable Government or other authorising body, the Company, in it’s sole discretion, may offer to the Customer:
(a) a transfer of the product, or part thereof, to an alternative date within 12 months (or such longer period as is reasonable and determined by the company in the circumstances), which transfer option is subject to availability; or
(b) a credit, to the value of any monies paid, which credit will be transferable to another person and valid for travel within 12 months from the issue date (or such other longer period as determined by the Company in it’s absolute discretion), provided that:
(i) any additional costs payable on the new product will be payable by the Customer in full at the time of the booking.
(ii) additional costs may apply for the product in future seasons; and
(iii) the credit, or any balance on a partially used credit, is not redeemable for cash
1.9 The Customer releases and indemnifies the Company from any liability, loss or damage, of any nature, that may occur to the customer, the Company , or any other person (including but not limited to persons departing on the same product or utilising the same accommodation booked). Such liability, loss or damage may include (but is not limited to) all costs, losses and expenditures arising from the Customer’s use or participation in the product, any cancellation of the product, or any injury, illness or death of the Customer or any person.
Force Majeure Event
1.1 “Force Majeure Event” means any act of God, war, terrorism, fire, flood, cyclone, or any other extreme weather conditions, loss of power, epidemics, or pandemics (including COVID-19), public health emergencies, industrial disputes, slow-downs or other strike, riots or civil unrest, acts of government, semi government or other authorities, state and or federal government restrictions, including ( but not limited to) restrictions on travel and gatherings, inability to obtain any necessary licence or consent and delays caused by sub-contractors, supplies or other third parties (including telecommunications carriers), material shortages or other disruption to the Company’s services beyond it’s control.
2.2 If any Force Majeure Event results in the Company being prevented from, or delayed in, performing any of its obligations to the Customer:
(a) then such a delay or prevention of performance shall not be deemed to be a breach of contract or any other obligation placed upon the company under these terms and conditions
(b) no loss or damage shall be claimed by the customer from the Company by reason thereof; and
(c) the Company shall use its best endeavours to minimise and reduce any period of suspension occasioned by any Force Majeure Event.
1.3 In the event of a Force Majeure Event, the Company, in its absolute discretion may:
(a) offer a transfer of the booking, or part thereof, to an alternative date within 12 months (or such longer period as is responsible and determined by the Company in the circumstances ) , which transfer option is subject to availability.
(b) offer a credit, to the value of any monies paid, which credit will be transferable to another person and valid for travel within 12 months from the issue date (or such other longer period as determined by the Company in its absolute discretion provided that:
(i) any additional costs payable on the new product will be payable by the Customer in full at the time of booking.
(ii) Additional costs may occur apply for future seasons; and
(iii) The credit or any balance on a partially used credit, is not redeemable for cash.
Amendments by the Company
1.1 Prices and products, including (but not limited to) accommodation and products as shown on the Company’s websites are subject to change. The Company reserves the right to change this information without notice.
1.2 In the event of any change, modification, cancellation, postponement or delay the Customer acknowledges that the Customer will have no right of refund and no right to claim compensation for any loss and or cost incurred by reason of the change, modification, cancellation, postponement or delay.
Amendments by the Customer
1.3 All booking amendment requests must be received in writing from the Customer via email no less than 48 hours prior to the arrival date.
1.4 The Company may consent to the amendment of a portion of or all the booking in its absolute discretion.
1.5 The Customer is responsible to ensure any components booked separately are appropriately amended by the customer
1.6 The Customer is responsible for any costs incurred in connection with the amendment request, including (but not limited to) new season or other rate increases, third party provider fees, and any rebooking fees payable to the company.